The moving company can give you specific instructions on how to file a claim. If the company does not handle the complaint satisfactorily, file a complaint with the FDACS. You can file a complaint online or by calling 1-800-HELP-FLA (435-735. Moving is never easy, no matter how far you travel). That's why a lot of people hire moving companies to make their moves easier.
However, what do you do when a moving company damages your personal belongings, overcharges you, or even loses your things during a move? Consider filing a complaint against the moving company with a state or federal agency. There are several federal and state agencies, as well as other types of organizations, that handle complaints against a moving company. Below, we include several of these organizations and agencies and how to file a complaint against a moving company with each of them. Easily file formal complaints against a Florida moving company In situations where customers have had a bad experience with a moving company, many people aren't sure what to do next or what their options are.
At DoNotPay, we believe that you should have exceptional service for every service you pay for. Today, we'll show you how to handle complaints from Florida moving companies on your own and how DoNotPay can provide you with an easy solution to file a complaint about any Florida moving company. Not sure if you should file a complaint against a moving company? In fact, there are a lot of reasons why you might need to do so. Here are some of the reasons to consider.
Before doing anything else, the first thing you should do is talk to the moving company to see if you can come to some kind of resolution. If you have not received an appropriate resolution, you should continue with filing a complaint. Here are some options for filing a complaint:. Filing an official complaint may take some time.
Before you file a complaint, there are a few things you should do:. Taking a look at your contract can provide you with a wealth of information. On the one hand, the contract can show a clear violation, which will easily make your complaint valid and increase your chances of receiving a real solution. On the other hand, your complaint may be related to something you didn't fulfill in your contract, which could help you avoid wasting time.
If you are looking for a solution to your complaint, be sure to gather evidence. This prevents the Florida moving company from dismissing your complaint and will urge you to give a sufficient response. Ultimately, moving companies don't want to get a bad reputation. For this reason, you'll likely find that the moving company will be willing to compensate you with something because of the complaint.
Doing this may offer a better solution than going to a government agency. Unfortunately, not all moving companies are created equal and you may have received unfavorable service from the company and want to file a complaint. The Department of Transportation is responsible for regulating interstate homeware moving companies. Do not use this form if you have a dispute with the moving company over items that were lost or damaged during the move, or because of additional charges billed to you by the moving company after the shipment was delivered.
Before moving your goods, moving companies must give you a brochure and a brochure entitled “Your Rights and Responsibilities When You Move”. In the event that the moving company is unable or unwilling to help you, it may be time to file a formal complaint with one of the organizations listed below. This will be especially important if you were overcharged for a move that you can show should only have lasted 2 hours. If you find the moving companies you are looking for in the database, you can find information about their headquarters, contact information, registration status, and complaint history.
If you used a New York moving company and it lost or damaged your personal belongings, the NYSDOT asks you to notify your moving company in writing as soon as possible. Interstate Moving Dispute Resolution Program Before moving your household items, interstate moving companies must provide you with information about their dispute resolution program. The quote is binding (the moving company guarantees the price) or non-binding (your final charge will be unknown until your shipment is weighed or after your property is loaded onto the truck). In California, the Office of Home Goods and Services (BHGS) protects consumers against moving within the state.
Unfortunately, some moving companies engage in unscrupulous practices that can result in high costs or poor service. Some moving companies are members of the American Trucking Association (which merged with the American Moving and Storage Association and other moving associations). There may be sections of the contract that deal with the liability of the moving company if your belongings are damaged or lost during a move or if you have been overcharged. .